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Ship / Return

Ship / Return

REFUNDS & RETURNS POLICY

For orders placed, but NOT yet shipped, you may cancel your order at any time and receive a full refund. 

For orders that have already shipped, you may return the DVD package UN-OPENED for a refund of the purchase price of the DVD order less shipping and handling expenses, plus a 20% re-stocking fee.

ShowDogVideoPros.com will refund the purchase price (less S/H and 20% re-stocking Fee) ONLY upon receipt of the UN-OPENED DVD package.


SALE PRODUCTS:

From time to time, ShowDogVideoPros.com will offer "Discounts" or "Sales" on post-production products.  These pertain to DVD videos already produced and in stock.  Such products are offered in "as is" condition.  
   

There are NO REFUNDS and NO RETURNS available on discounted Sale products from ShowDogVideoPros.com.

ShowDogVideoPros.com uses nothing but the highest quality DVD media and products. Occasionally, a DVD will become un-readable, or will skip. If for any reason our DVDs cannot be viewed, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.


WE WILL REPLACE ANY OF OUR DVDs FOR PROVEN SURFACE DEFECTS!  

           This does not mean that we will replace our DVDs for mis-handling.  If one of our discs does not play when you receive it, we will accept the disc on return.  We will then perform a surface scan using sophisticated computer equipment.  If the surface of the disc is bad, we will replace your DVD at NO CHARGE.  If instead we see that the disc has been mis-handled, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.

         If you find that the video DVD products that you receive do not match what you ordered, please notify us immediately (E-mail: showdogvideopros@gmail.com).  We will work quickly and assiduously to correct the order.  In most instances, we will simply ship a new (and correct) set of discs to you at no additional charge.  If instead we determine that you made an error in ordering, we will work with you to fulfill your needs and to achieve your complete satisfaction.  Additional charges may apply.

         There will be no refund in part or in whole for incorrect titling on our videos.  There will be no refund in part or in whole once the video DVD package has been opened.
  

         ShowDogVideoPros.com reserves the right to change its payment, return and refund policies at any time without prior notice to you. Any changes to these policies will be posted on our website.

 

US Domestic Shipping Policy
  
         At this time, ShowDogVideoPros.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands by First Class Mail with Delivery Confirmation Tracking.  Orders over 13 ounces in weight (typically greater than 6 - DVD discs) require Priority Mail rates.  Applicable shipping and handling fees may be charged, as indicated at the time of purchase.

US Domestic Lost Shipment Policy

         ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail (E-mail: showdogvideopros@gmail.com).  While we don't control the postal service, we should be able to
track your package to its last scan point, and determine the cause of the delay.  

                 Since we use First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

         If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.

International Shipping Policy

        ShowDogVideoPros.com ships merchandise to International destinations using International First Class Mail with Delivery Confirmation Tracking.  Additional fees do apply.  Please contact us by e-mail (E-mail: showdogvideopros@gmail.com) for custom shipping cost quotations using alternative carrier services (FEDEX).

         We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.

        FEDEX is the most reliable for International Shipping. If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex.  The prices are a bit expensive, but the reliability and timely service is unmatched.

         Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

         Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of our products. ShowDogVideoPros.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

International Lost Shipment Policy

           ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail (E-mail: showdogvideopros@gmail.com).  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay. 

                 Since we use International First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

         If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.

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